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Case Management Manager

Taguig, Metro Manila, Philippines

Case Management Manager

  • 202601724
  • Taguig, Metro Manila, Philippines
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Description

The Role?

Stakeholder Engagement & Governance

  • Collaborate with stakeholders to review change requests and assess business needs.
  • Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
  • Provide subject matter expertise on case management processes and system functionality.

Testing & Continuous Improvement

  • Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
  • Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
  • Recommend improvements that optimize workflows and advance user experience.

Development Coordination

  • Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
  • Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.

Work Environment

  • Operate effectively in a fully remote role, demonstrating accountability, communication, and self?management.
  • Contribute to a collaborative and high?performing team culture.
  • This role will require working US hours.

Qualifications

The Requirements?

Core Competencies

  • Exceptional written and verbal communication skills, with the ability to convey complex information clearly.
  • Strong attention to detail and organizational skills, ensuring accuracy across documentation and testing activities.
  • Ability to collaborate effectively with stakeholders across technical and business functions.
  • Critical thinking and analytical problem?solving skills, aligned to process standards and best practices.
  • Self?motivated and able to manage aggressive timelines without direct supervision.

Technical Skills

  • Advanced proficiency in ServiceNow, including end to end navigation and deep technical understanding to support development efforts.
  • Experience coordinating testing cycles, validating system changes, and supporting platform enhancements.

Additional Preferred Skills

  • Understanding of finance and HR processes is considered a plus.

51动漫免费在线观看 is an Equal Opportunity Employer?

Contato n?o solicitado

Quaisquer currículos/perfis de candidatos n?o solicitados enviados através do nosso site ou para contas de e-mail pessoais de colaboradores da Willis Towers Watson s?o considerados propriedade da Willis Towers Watson e n?o est?o sujeitos ao pagamento de taxas de agência. Para ser uma Agência de Recrutamento ou Empresa de Sele??o autorizada pela Willis Towers Watson, é necessário que a agência tenha um contrato formal e escrito vigente, assinado por um recrutador autorizado da Willis Towers Watson, além de manter uma rela??o ativa de trabalho com a organiza??o. Currículos devem ser enviados de acordo com nosso processo de envio de candidatos, o qual inclui participa??o ativa na vaga específica. Da mesma forma, para nossas Agências de Recrutamento/Empresas de Sele??o autorizadas, caso o processo de envio de candidatos n?o seja seguido, nenhuma taxa será paga pela Willis Towers Watson. A Willis Towers Watson é um empregador que promove a igualdade de oportunidades. Se você gostaria de ter suas informa??es de contato salvas para considera??o futura, por favor envie um e-mail: agency.inquiries@willistowerswatson.com.

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