Associate Manager -Service and Delivery
Singapore
Associate Manager -Service and Delivery
- 202604962
- Singapore
- Full time
Description
Client?Relationship?Management
Working?as?part?of?the?team,?you?are?responsible?for?day-to-day?servicing?to?a?portfolio of?large?corporate?and?international?clients?and?ensuring?timely?delivery?of?high-?quality service
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Service?Delivery
Ensure?timely?and?accurate?processing?of?endorsements,?certificates,?invoices and policy documents.
Monitor?service?levels?and?client?satisfaction,?resolving?issues?proactively.
Understand?client’s?business?and?risk?management?needs?and?support?Team Lead to look for solutions including cross-selling across all products.
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Strategic?Support
Assist?in?developing?client?strategies?and?proposals
Support?cross-selling?initiatives?and?identify?opportunities?for?expanding?services
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Compliance?&?Documentation
Maintain?client?data?files,?service?records?and?meeting?minutes?in?accordance with Willis Excellence Model standards
Ensure?adherence?to?local?regulatory?requirements?and?WTW’s?guidelines?and procedures
A?thorough?understanding?and?an?expert?real?time?user?for?all?relevant?documentation/ processing systems
Developing?and?maintaining?general?knowledge?and?experience?of?the?(re)insurance?market as a?whole,?recognise and explain?trends, general?carrier?capabilities and?competitiveness.
Constantly?keeping?abreast?of?insurance?product?developments
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team?members?across?WTW?segments?and?geographies?to?bring?the?full?capabilities?of?WTW to the client and ensure a streamlined client experience
Qualifications
Ability?to?understand?a?client?or?prospect's?business,?situations,?opportunities,?problems and key issues
Hold?BCP,?PGI?and?ComGI certification
Ability?to?work?under?time?pressure?to?ensure?prompt?service?delivery
Prepare?client?and?prospect?presentations
Independent?and?self-motivated?individual?who?consistently?strive?to?deliver?the?best?for?WTW' s clients
May?hold?regulatory?licenses,?permissions?and?technical?or?other?requirements applicable?under?local?legislation
In?the?absence?of?such,?will?be?aware?of?and?adhere?to?relevant?regulations
Equal Opportunity Employer
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