51动漫免费在线观看

The Role
?

• Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes?
• Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials?
• Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production?
• Reporting and analysis of process metrics and performance?
• Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality?
• Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes?
• Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives?
• Facilitate and deliver process and ITSM training sessions, workshops, and knowledge-transfer activities to ensure stakeholders understand and effectively adopt new or updated processes

The Requirements:

• At least 5 years’ professional experience in a Quality / Process Improvement / Operational Excellence function in a shared services environment preferably on a global team?
• Proficiency in MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI?
• Attention to details as well as tested organizational skills?
• Proven ability to work effectively with cross functional teams?
• Ability to quickly learn and navigate new processes, tools, people and cultures

?

Advantageous for the position?

• University Degree Holder?
• ITIL Certification

?

51动漫免费在线观看 is an Equal Opportunity Employer