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Join our growing Facultative Reinsurance Client Servicing team in Ipswich, working closely with Brokers, Client Relationship Managers, London market colleagues, global offices, clients and our Mumbai Placing & Billing team. The role supports the end-to-end delivery of bespoke facultative reinsurance solutions for a diverse client base, including insurers and Lloyd’s Syndicates. You will help understand client requirements, coordinate placements, manage documentation and provide a high level of ongoing client service.

The Role

• Work with Brokers and Client Relationship Managers to understand client needs and deliver appropriate reinsurance solutions.
• Build and maintain strong relationships with clients, brokers, markets and internal stakeholders.
• Provide high-quality end-to-end client service throughout the policy lifecycle.
• Support new business, renewals, placements, mid-term adjustments and policy documentation.
• Coordinate with the Mumbai Placing & Billing team on documentation, invoicing, queries and revisions.
• Review placement, market and client documentation to ensure accuracy before issue.
• Maintain accurate placement records and documentation within relevant systems.
• Act as a key point of contact for internal and client queries, resolving issues efficiently and independently where appropriate.
• Complete required KYC, sanctions, third-party approval and market security checks in line with regulatory and business requirements.
• Support preparation of client and placement documentation, including quotes and confirmations of cover, as required.
• Manage agreed KPIs and SLAs, ensuring timely and accurate service delivery.
• Work in accordance with WTW policies, procedures, FCA requirements and applicable regulatory standards.
• Support operational governance, risk management and continuous improvement initiatives.
• Undertake other duties appropriate to the level of the role.

What you’ll bring:

• Preferably ACII qualified or working towards ACII.
• Good knowledge of the (re)insurance market and client servicing.
• Proven experience delivering high levels of client service.
• Strong relationship-building and communication skills with clients, brokers, markets and colleagues.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organisational skills, with the ability to prioritise deadlines and manage competing demands.
• Experience working with processes, systems and documentation to support client service delivery.
• Strong attention to detail and ability to manage and interpret large volumes of information.
• Good IT skills, including strong Excel and MS Office capability.
• Experience with relevant broking systems, Power BI and other industry systems would be advantageous.
• Ability to adapt communication style to different clients, colleagues and market stakeholders.
• High level of integrity, professionalism and commitment to FCA and regulatory requirements.

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What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com