Director - Client Relationship Management
Mexico. Mexico City, Mexico
Director - Client Relationship Management
- 202606132
- Mexico City, Mexico
- Mexico
Description
The Role
For compensation surveys, ?
Compensation Surveys/Industry:
?????Provides end-to-end leadership for an RDI (Rewards Data Intelligence)? industry sector, planning, building, and leading industry client communities.?
?????Recognized internally as an RDI industry Subject Matter Expert (SME).?
?????Develops the annual industry business plan and leads its implementation at the country and/or sub-regional level.?
?????Commercial management: Develops, monitors, and reviews lead generation plans to drive profitable product growth.?
?????Collaborates across Lines of Business to identify key large TMO opportunities.?
?????Partners with Product Development to ensure surveys reflect current industry issues, trends, and changes.?
?????Develops, monitors, and oversees the implementation of global and regional industry business plans, while participating in or leading relevant WTW groups.?
?????Holds overall accountability for the end-to-end survey process, ensuring quality standards and timely delivery.
?
For consulting projects:
?????Lead large consulting projects with RDI colleagues and W&R consultants with data & analysis, data interpretation, reports and presentations constructions to deliver projects to high level HR or business leaders.
Others:
?????Manages own time effectively, organizing work to deliver on agreed-upon deadlines and within budget guidelines. Produces error-free work (e.g., questionnaires, spreadsheet templates, data loading/validation, report components, final sponsor and participant reports) following Rewards Data Intelligence standards. Uses surveys and/or public documents to compile market data.?
?????Accepts accountability for assigned contributions to collective efforts, works effectively with differing interpersonal and work styles. Adapts to new situations such as teams, projects or work processes with a positive attitude. Seeks information to clarify personal accountability in change processes, demonstrates an openness to change processes.
?
Qualifications
The Requirements
?????10 years of strong experience in compensation, consultant, client service.?
?????Strong Business Acumen and Commercial skills
?????High technical compensation & benefits background
?????Demonstrate client service focus and flexibility in supporting internal client requests
?????Strong communication skills. Ability to communicate written and spoken with internal colleagues or external clients in Spanish and English fluently.
?????Demonstrate analytical skills and problem-solving. ?
?????Complete multiple projects at one time, with very tight deadlines.
?????Good knowledge of Microsoft Excel.Familiarity with PowerPoint.
?????To be “learning oriented”
?
Equal Opportunity Employer
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