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Senior Claims Specialist

Port Louis, Port Louis District, Mauritius

Senior Claims Specialist

  • 202601368
  • Port Louis, Port Louis District, Mauritius
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Description

The Role

You will be responsible for delivering a high-quality claims service to insureds, clients, and internal and external stakeholders, ensuring that Key Client Outcomes are met in line with our Service Standards. You will provide guidance from first notification of loss through to settlement to our clients and their representatives, while liaising with insurers, adjusters, surveyors, garages, and lawyers.

Client-oriented case management and rigorous follow-up should come naturally to the candidate. The candidate will also assist the Claims Manager and Technical Support Supervisor (Motor Claims) with their day-to-day operations.

?????Providing guidance at First Notification of Loss to clients and ensuring accurate and timely notification to Insurers
?????Management and resolution of client / carrier / internal day-to-day queries, seeking assistance as required and from Claims Manager / Account Executives/ Technical Support Supervisor (Motor Claims)
?????Building constructive client and 3rd party relationships, under the guidance of Claims Manager and Technical Support Supervisor (Motor Claims) (including but not limited to client / carrier relationship meetings)
?????Understanding the Client’s business and their requirements (operational and other)
?????Maintaining awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the Business Unit
?????Claims Management Reporting
?????Driving forward claims settlements with insurers based on technical and market knowledge
?????Supporting the process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
?????Assist with other special projects on an ad hoc basis

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Qualifications

The Requirements

?????Working towards the ACII qualification?
?????Minimum 5 years’ experience in the insurance claims broking sector
?????Extensive knowledge of the local insurance market?
?????Be proactive, flexible and demonstrate a keen willingness to assist fellow colleagues.
?????Must also demonstrate good interpersonal, organizational and analytical skills.
?????Ability to meet deadlines, pay attention to detail and thrive in an environment that is always changing
?????Ability to organise and prioritise workloads with good time management skills
?????Computer Literate, Word, Excel, Power Point
?????Fluent in English & French
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Application Process
? Stage 1: Online application and recruiter review
? Stage 2: Pre-recorded video interview
? Stage 3: Interview with hiring manager and team
? Stage 4: Offer and onboarding
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We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

Contato n?o solicitado

Quaisquer currículos/perfis de candidatos n?o solicitados enviados através do nosso site ou para contas de e-mail pessoais de colaboradores da Willis Towers Watson s?o considerados propriedade da Willis Towers Watson e n?o est?o sujeitos ao pagamento de taxas de agência. Para ser uma Agência de Recrutamento ou Empresa de Sele??o autorizada pela Willis Towers Watson, é necessário que a agência tenha um contrato formal e escrito vigente, assinado por um recrutador autorizado da Willis Towers Watson, além de manter uma rela??o ativa de trabalho com a organiza??o. Currículos devem ser enviados de acordo com nosso processo de envio de candidatos, o qual inclui participa??o ativa na vaga específica. Da mesma forma, para nossas Agências de Recrutamento/Empresas de Sele??o autorizadas, caso o processo de envio de candidatos n?o seja seguido, nenhuma taxa será paga pela Willis Towers Watson. A Willis Towers Watson é um empregador que promove a igualdade de oportunidades. Se você gostaria de ter suas informa??es de contato salvas para considera??o futura, por favor envie um e-mail: agency.inquiries@willistowerswatson.com.

Nossos Escritórios

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