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Key Responsibilities

A) Learning, Study & Programme Administration

• Own end?to?end administration of learning, development, and study activity in line with agreed policies and processes.?
• Process study requests accurately and maintain complete, up?to?date study records; maintain L&D records (e.g., training attendance/mentoring).?
• Process internal psychometric reporting requests per defined processes and timelines.?
• Coordinate logistics for training programmes (virtual/in?person rooms, joining instructions) and check in to sessions as needed; provide basic tech support.?
• Coordinate with external training providers, ensuring clear communication and follow?up.?

B) Administrative Services & Business Operations Support

• Manage calendars, meeting logistics, and meeting materials for assigned stakeholders or executives (agenda, peripherals, scheduling/declining).
• Plan travel (itineraries, key contacts, agendas) and host incoming guests (room reservations, access, visit requirements) .
• Lead or support function?related events; coordinate with vendors and corporate functions (IT, Comms, Marketing, Procurement, Finance).
• Source and accredit vendors; administer contingent worker onboarding/offboarding and reconcile timesheets vs. invoices.?
• Maintain correspondence, contracts, and proposals with high discretion; manage records relevant to stakeholder/executive function.?
• Prepare/draft reports and presentations, gathering data/insights or coordinating analysis with other teams; support newsletters, townhalls, and colleague announcements.?
• Manage team collaboration sites (structure/access) and track renewals of licenses critical to the team’s operations.?
• Provide client/project support as needed (data scrubbing, forms validation, ticket management, content research, project plan tracking, milestone monitoring, issue facilitation, post?go?live review).?

C) Financial & Budget Administration

• Process invoices and L&D?related expenses (including AMEX) with accuracy and controls compliance.?
• Maintain the L&D budget tracker; prepare accurate budget data to support quarterly reporting and reconciliation; proactively flag discrepancies, risks, or commitments.?
• Utilize required systems to process payments and expenses; ensure correct charge codes and adherence to finance timelines; prepare/track expense reports for stakeholders.?

D) Systems, Records & Content Management

• Maintain Talent Development records, shared folders, and documentation (incl. TCTO).?
• Update training materials in PowerPoint; ensure content is current and well organized.?
• Maintain study policies with version control and accurate updates as directed.?
• Maintain and update Talent Development intranet content.?

E) Communications & Stakeholder Engagement

• Own/manage the L&D training mailbox; respond to queries promptly; send routine communications for training/study; share CFA/exam updates and manage follow?ups.?
• Produce feedback forms, collect responses, and maintain accurate records.
• Act as a professional liaison with internal/external stakeholders, maintaining strong relationships.

F) Continuous Improvement, Risk & Planning

• Anticipate deadlines, dependencies, and risks; prompt stakeholders rather than waiting for direction.?
• Identify and implement improvements that increase efficiency, consistency, and quality of administration.?

Skills & Experience

Required Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience?
• Significant experience in administrative or operations roles (HR/L&D/Talent Operations or professional services desirable).
• Proven ability to work independently with minimal supervision; manage multiple priorities and deadlines
• Strong attention to detail; confidence handling financial, learning, and people data.?
• Advanced proficiency with Microsoft Office, especially Excel, PowerPoint, and Outlook; comfortable with collaboration platforms and office systems.?
• Excellent written and verbal communication skills; professional correspondence and document quality.?
• Ability to handle sensitive and confidential information with discretion; professional and positive demeanor.?

Preferred Qualifications

• Experience supporting global stakeholders across regions/time zones.?
• Prior exposure to L&D administration (e.g., training logistics, study policy/processes, psychometric reporting).?
• Event coordination, vendor sourcing/accreditation, and contingent workforce administration.?