HR Services Delivery Support (Temporary)#
Mexico City, Mexico
HR Services Delivery Support (Temporary)#
- 202600756
- Mexico City, Mexico
Description
HR Services Delivery Support – Temporary (MexicoCity)
Job Description – Temporary Role (MexicoCity)
Role Summary
This temporary role is responsible for providing Tier 1 HR services support for colleagues and managers in a high-volume, process-driven HR environment. Based in Mexico City, the role acts as the first point of contact for HR inquiries, ensuring efficient execution of standardized processes, exceptional customer service, and adherence to company HR policies and regulatory requirements in LATAM.
The role supports the broader HR Service Delivery team and collaborates closely with Tier 2 specialists and regional HRS team to ensure seamless case resolution and a positive employee experience.
Contract Details
- Location: Mexico City (Hybrid)
- Contract Type: Temporary?
?
Qualifications
Qualifications
Required
- Técnico Superior, Associate Degree, or Bachelor's degree in Human Resources, Business Administration, Psychology, or related fields.
- 1–2 years of experience in HR operations, shared services, customer service, or administrative support, preferably in a multinational or service center environment.
- Strong attention to detail and ability to follow standardized processes.
- Excellent written and verbal communication skills in Spanish; intermediate English preferred.
- Experience using HRIS and ticketing systems (e.g., Oracle, Workday, SAP, ServiceNow).
Preferred
- Bachelor’s degree in HR or related field.
- Experience in HR Shared Services Centers.
- Familiarity with payroll, benefits, and talent acquisition operations.
Skills & Competencies
- Customer Focus: Demonstrates empathy and delivers clear, service-oriented solutions.
- Process Discipline: Follows established procedures with consistency and accuracy.
- Analytical Thinking: Assesses cases to determine proper action, escalation, or resolution.
- Communication: Explains policies and procedures clearly to employees and managers.
- Team Collaboration: Works effectively with Tier 2 and regional HR groups.
- Composure: Maintains professionalism during high-volume or time-sensitive periods.
- Problem Solving: Identifies gaps or improvement opportunities in workflows.
Inclusive job opportunity
Outras pessoas visualizaram
Contato n?o solicitado
Quaisquer currículos/perfis de candidatos n?o solicitados enviados através do nosso site ou para contas de e-mail pessoais de colaboradores da Willis Towers Watson s?o considerados propriedade da Willis Towers Watson e n?o est?o sujeitos ao pagamento de taxas de agência. Para ser uma Agência de Recrutamento ou Empresa de Sele??o autorizada pela Willis Towers Watson, é necessário que a agência tenha um contrato formal e escrito vigente, assinado por um recrutador autorizado da Willis Towers Watson, além de manter uma rela??o ativa de trabalho com a organiza??o. Currículos devem ser enviados de acordo com nosso processo de envio de candidatos, o qual inclui participa??o ativa na vaga específica. Da mesma forma, para nossas Agências de Recrutamento/Empresas de Sele??o autorizadas, caso o processo de envio de candidatos n?o seja seguido, nenhuma taxa será paga pela Willis Towers Watson. A Willis Towers Watson é um empregador que promove a igualdade de oportunidades. Se você gostaria de ter suas informa??es de contato salvas para considera??o futura, por favor envie um e-mail: agency.inquiries@willistowerswatson.com.
Nossos Escritórios
Nossos colegas atendem mais de 140 países e mercados ao redor do mundo. Isso confere uma dimens?o global a tudo o que fazemos e cria muitas oportunidades transformadoras para colaborar e crescer. Explore o mapa abaixo para ver aonde sua carreira pode te levar.
