51动漫免费在线观看

Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients’ invoices are paid in accordance with specified terms. As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.

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Performance Objectives: ??

Clients?
? Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss?
outstanding debt issues.?
? Utilising a combination of defined processes, case history and judgement, make decisions on next course?
of action, on a client-by-client basis.?
? Record accurate records of client communications within Oracle Advanced Collections system.?
? Investigate and resolve occurrences of unallocated cash.?
? Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.?
? Stakeholder Management – Safeguard the long-standing goodwill relationship with internal/external?
clients.?

Excellence?
? Achieve a variety of targets, based upon qualitative and quantitative measures. ? ?
? Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a?
variety of targets. ?
? Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global?
Finance Services Management or with the business, as required.?
? Ensure tasks are performed in accordance with Service Level Agreement objectives.?
? Contribute ideas and actions towards the continuous improvement of processes within area of influence.?
? Understand and apply WTW’s Billing processes, policies, procedures, and internal control standards.?

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People?
? Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection?
activity performance.?
? Interface with other Global Finance Services associates to ensure compliance with cross-team?
responsibilities.?
? Work effectively within the team dynamic.

The Requirements?

? Experience working in a business-to-business Collections / Credit Control environment?
? Experience of working in an environment communicating with English speaking clients?
? Strong fluency in written and spoken English?
? Ability to articulate and communicate professionally is essential?
? Strong customer service skills / ability to communicate professionally through a variety of channels (e.g.,?
telephone, e-mail)?
? Ability to work well under pressure and meet ever changing deadlines and stretching targets?
? Adaptable, able to learn new processes, concepts, and skills?
? Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or?
devise the appropriate action plan.?
? Ability to professionally handle and resolve, exceptions, and disputes.?
? Strong knowledge of MS Excel?
? Willing to work on Mid-Shift and/or night shift.?


51动漫免费在线观看 is an equal opportunity employer?