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The Director of Technology Resilience is a leadership role responsible for maintaining WTW’s technology resilience strategy, ensuring continuity, recovery, and operational integrity across all technology platforms. This role aligns technology resilience initiatives with business objectives, regulatory requirements, and industry best practices. This position will drive a culture of proactive risk management, operational robustness, and strategic foresight, safeguarding critical systems against disruption, cyber threats, and operational failures. This is a hybrid role, requiring a minimum of two days per week in the office.

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The Role:

Strategic?Leadership?and?Direction

• Own?the?overall?direction,?strategy,?and?vision?for?technology?resilience?across?the?organisation.
• Define?measurable?goals?and?objectives?for?technology?resilience?initiatives.
• Ensure?alignment?of?resilience?strategies?with?overarching?business?objectives,?corporate?risks,?and?regulatory?requirements.
• Translate?strategic?resilience?objectives?into?actionable?frameworks?for?the?technology?organisation.

Technology?Resilience?Frameworks?and?Policies

• Maintain?a?comprehensive?technology?resilience?framework?encompassing?preventative,?detective,?corrective,?and?recovery?measures.
• Establish?policies,?standards,?and?controls?for?infrastructure?and?applications?across?traditional,?cloud,?and?hybrid?environments.
• Oversee?the?integration?of?resilience?planning?into?new?technology?initiatives?and?re-engineered?systems.

Risk?Assessment?and?Operational?Oversight

• Monitor?and?report?operational?risk?profiles,?vulnerabilities,?and?exposures?to?senior?leadership.
• Lead?response?planning?for?major?incidents?and?crises,?including?oversight?of?disaster?recovery?exercises?and?simulations.
• Evaluate?and?mitigate?risks?associated?with?third-party?vendors,?cloud?transition,?and?large-scale?infrastructure?changes.
• Oversee?due?diligence,?risk?monitoring,?and?assurance?of?third-party?IT?suppliers?critical?to?business?operations.

Technology?Design

• Collaborate?with?Architecture, IT?and?Cyber?Security?teams?to?integrate?resilience?into?security-by-design?practices.
• Promote?resilient?design?patterns?in?cloud?architectures,?platforms,?and?software?systems.
• Attendance on Architecture governance board

Stakeholder?Engagement?and?Governance

• Forge?strong?relationships?with?business,?IT,?risk,?and?compliance?teams?to?integrate?resilience?considerations?across?projects.
• Provide?regular?briefings?and?insights?to?executive?leadership?and?relevant?governance?committees.
• Serve?as?a?trusted?advisor?for?technology?resilience?and?operational?continuity?planning.

Team?Leadership?and?Development

• Lead,?mentor,?and?develop?the?technology?resilience?function,?ensuring?high?performance,?engagement,?and?talent?retention.
• Embed?a?culture?of?accountability,?ethics,?and?continuous?learning?within?the?team.
• Ensure?cross-functional?collaboration?to?integrate?resilience?knowledge?across?IT,?security,?and?operational?functions.

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What you'll bring:

• Technology resilience, operational risk, or business continuity in complex, regulated environments.
• Proven?track?record?of?leading?resilience?strategy?from?conception?through?execution
• Familiarity?with?regulatory?frameworks?relevant?to?operational?resilience?and?risk?management?(e.g.,?ISO, DORA, SOC, SOX).
• Strategic?thinking?with?the?ability?to?operationalize?goals?into?tangible?plans?and?outcomes.
• Strong?leadership,?communication,?and?stakeholder?management?skills.
• Advanced?analytical?and?problem-solving?abilities?in?complex?technical?environments.
• Resilient,?adaptable,?and?able?to?operate?effectively?in?fast-paced?and?high-stakes?situations.
• Deep?understanding?of?risk?assessment,?incident?response,?disaster?recovery,?and?continuity?planning.

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What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com