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Key responsibilities

Agile delivery leadership

• Facilitate Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement.

• Coach teams on Scrum principles, agile ways of working, self-management, and continuous improvement.

• Help teams establish effective working agreements and maintain a collaborative, transparent, and accountable delivery culture.

• Support Product Owners in maintaining a clear, prioritized, and sufficiently refined backlog aligned with business objectives.

• Promote small, usable increments and regular feedback rather than activity-based delivery or status-only reporting.

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Delivery excellence

• Enable teams to deliver software solutions predictably and sustainably while maintaining appropriate quality standards.

• Identify, manage, and help remove impediments affecting team performance and delivery commitments.

• Make risks, assumptions, dependencies, and delivery constraints visible, and facilitate timely decisions and escalation when required.

• Provide stakeholders with clear visibility into progress, priorities, delivery forecasts, risks, and outcomes.

• Use practical team and flow measures to identify constraints and support improvement without turning metrics into individual performance targets.

• Encourage effective software delivery practices such as automated testing, continuous integration and delivery, release readiness, production feedback, and operational support.

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Supporting AI and automation solution delivery

• Facilitate delivery activities for teams building software, workflow automation, and AI-enabled solutions.

• Partner with Product Owners, technical leads, and business stakeholders to align delivery plans, priorities, dependencies, and expectations.

• Help teams balance experimentation, learning, and innovation with realistic delivery commitments.

• Ensure that key risks, assumptions, quality expectations, and business impacts are visible and actively managed through the delivery lifecycle.

• Foster collaboration among business stakeholders, software engineers, automation specialists, data and AI practitioners, and operational users.

• Support teams in moving solutions from discovery and experimentation through development, validation, release, and ongoing improvement without being expected to serve as the AI subject matter expert.

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Continuous improvement and stakeholder alignment

• Facilitate retrospectives that produce practical actions and measurable improvements.

• Help teams improve quality, efficiency, predictability, and delivery maturity over time.

• Build productive relationships with business leaders, Product Owners, technology teams, and delivery partners.

• Facilitate discussions that create alignment, resolve conflict, and support timely decisions.

• Share relevant lessons and effective agile delivery practices across teams and stakeholders.

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What success looks like

• Teams consistently deliver high-quality increments aligned with business priorities.

• Risks, blockers, and dependencies are identified early and addressed proactively.

• Stakeholders have confidence in delivery plans, forecasts, status reporting, and execution.

• Agile events are focused, valuable, and lead to better decisions and team outcomes.

• Teams demonstrate continuous improvement in effectiveness, quality, and delivery predictability.

• Software, automation, and AI-enabled initiatives move efficiently from concept through delivery while maintaining appropriate quality and operational controls.

Required experience and capabilities

• At least 3 years of experience as a Scrum Master or Agile Delivery Lead supporting software development or digital product teams.

• Practical knowledge of Scrum principles and agile software delivery practices.

• Experience facilitating cross-functional teams through Scrum events and iterative delivery.

• Experience identifying and managing risks, dependencies, impediments, and stakeholder expectations.

• Ability to influence teams and stakeholders without direct authority.

• Experience working with distributed or global teams.

• Strong communication, facilitation, coaching, relationship management, and problem-solving skills.

• Experience using Jira, Confluence, Azure DevOps, or comparable delivery management tools.

• Curiosity and willingness to learn about emerging technologies, including AI-enabled capabilities and automation platforms.

• Ability to work a schedule that provides meaningful overlap with North America business and technology partners.

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Preferred experience

• Experience supporting teams delivering automation, workflow, digital transformation, data, analytics, or AI-enabled solutions.

• Exposure to modern software delivery practices such as DevOps, CI/CD, automated testing, cloud platforms, and production support.

• Experience in benefits administration, outsourcing, financial services, health and benefits, or another regulated or operationally complex environment.

• A Scrum or agile certification such as CSM, PSM, SAFe Scrum Master, or equivalent.

• Bachelor’s degree or equivalent relevant professional experience.

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51动漫免费在线观看 is an Equal Opportunity Employer