Project Manager (Night Shift)
Metro Manila, Philippines. Taguig, Metro Manila, Philippines
Project Manager (Night Shift)
- 202605952
- Taguig, Metro Manila, Philippines
- Metro Manila, Philippines
Description
The Team:
The PMO is a?group of passionate?professionals supporting?the?Outsourcing North America?business.?The PMO?identifies,?prioritizes,?and successfully manages large, complex cross-practice?Outsourcing North America?projects with definitive start/stop dates.?The PMO also provides operational cross-practice support that?leverages?work appropriately and drives efficiency and consistency in our?Outsourcing North America?business.
Job Scope:
As?a Project?Manager?in the PMO,?you will?manage?a combination of?cross-practice?special projects and operational support?projects?for the?Outsourcing North America?business.?All projects assigned to the PMO are reviewed and approved by?Outsourcing North?America?leadership. This increasingly includes AI-related initiatives; the PM will support these in partnership with business leadership and PMO leadership, alongside the PMO's traditional project and operational work.
The scope of operational support projects will vary, but typically they will:
- Have?impacts?across health,?pension?and/or service center
- Include projects where?Outsourcing NA integrates with other businesses?and enterprise functions?at WTW?
- Be recurring, ongoing?projects?
- Create efficiency and consistency in our business
- Include AI-enabled process improvement, automation, or innovation initiatives??
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Key Responsibilities:
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Cross-Practice Project Management:?
- Gain an understanding of the business requirements for each project?
- Schedule and?facilitate?project kick-off meetings and ongoing meetings?
- Project status updates to the?rest of the?PMO, the broader business,?Outsourcing North America?leadership?and on the PMO dashboard?
- Own the communication plan and project plan?
- Manage projects within timelines and budgets?
- Track deliverables?and task completion?from resources assigned to the project?
- Foster a collaborative environment and promote a positive team experience?
- Follow-up with one-on-one discussions with business leaders and project resources as needed?
- Consult client teams and clients as needed?
- Track project risks, mitigate risks?and?escalate issues?
- Identify?areas for improvement and suggest corrective actions as needed?
- Gather feedback,?facilitate?debriefs, provide?training?and transition projects to the business as needed
- Partner with business leadership to support individual AI-related projects as needed, helping coordinate execution in alignment with Outsourcing NA's broader AI strategy?
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Operational Support Management:?
- Maintain trusted client, contract,?vendor?and colleague data for the business?
- Consistently deliver ongoing operational reports to the business?
- Support the business with SOC and audit compliance?
- Support the business with a user access tool for all internal applications?
- Provide ongoing support to the business for shared collaboration tools?and?dashboards?
- Provide the business with the ability to consistently track progress and project adoption of initiatives across all clients?
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General Responsibilities:?
- Provide support,?feedback?and?assistance?to members of the PMO and the broader business?
- Act as a back-up resource for?other?members of the PMO?
- Assist?in general priority setting?and business case creation?for projects?within the?PMO?
- Adhere to best practices of project management at WTW?
- Contribute ideas to continuous?process?improvement?
- Project Managers will receive guidance and?support?from the Manager of the PMO?
Qualifications
Qualifications
The Requirements:??
- Bachelor’s degree or equivalent?
- 3+ years of experience in?project management?
- Advanced working knowledge of Microsoft Word, PowerPoint,?Excel?and Project?
- Experience working within a?PMO?environment?is a plus
- Interest in or exposure to AI-enabled tools and process automation is a plus?
- Possess relationship management experience in a cross-functional environment with a demonstrated ability to bring peers and partners together for the successful implementation of initiatives?
- Displays?a great attitude in high pressure situations with ability to negotiate and influence effective outcomes and drive results?
- Demonstrate ability to balance tactical and strategic thinking and processes with?demonstrated?skill at translating strategy into specific goals, tactics, action?plans?and deliverables and effectively communicating across broad audiences?
- Communicate effectively with team members, team leads, and on occasion with executives and clients?
- Work as a member of a team, accept ownership of?work?and actively contribute to team discussions?
- Possess excellent?organization skills and decision-making skills?
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